Thank you for shopping at AuthorJRasha.com. Please read our return policy carefully before making a purchase. By placing an order, you agree to the terms outlined below.
1. All Sales Are Final
All sales on AuthorJRasha.com are final. We do not accept returns or offer refunds for any purchases. Please make sure to review your order carefully before completing your purchase.
2. Damaged Items
If you receive a damaged item, we will accept a return under the following conditions:
- You must notify us within 7 days of receiving the damaged item.
- You must file a claim with the shipping company as soon as you notice the damage. This will help expedite the return and replacement process.
3. How to Return Damaged Items
To return a damaged item, please follow these steps:
- Contact our customer service at [your contact email] within 7 days of receiving the damaged item. Provide your order number and a description of the damage.
- File a claim with the shipping company. Provide us with the claim number or any related documentation.
- Once we receive your notification and the claim information, we will provide you with instructions on how to return the damaged item.
4. Replacement
Upon receiving and inspecting the damaged item, we will send you a replacement at no additional cost. If a replacement is not available, we will issue a store credit for the value of the damaged item.
5. Contact Us
If you have any questions about our return policy, please contact us at:
Email: orders@authorjrasha.com
Thank you for your understanding and cooperation.